Terms of service
AYMENT
If Walls Could Talk receives VISA, VISA Electron, Mastercard, Dankort/VISA-Dankort, MobilePay, And PayPal payments. When you have placed an order on If Walls Could Talk, we send you an e-mail with the order confirmation. The payment will not be taken from your account until the order is shipped from our store.
If Walls Could Talk, an approved payment server encrypts all your card information with SSL (Secure Socket Layer) protocol. This ensures a private and integral data transmission during your transaction.
DELIVERY AND SHIPPING
If Walls Could Talk strives to deliver every day of the week.
The delivery times are stated on the product pages.
Delivery prices can be seen at check-out.
We deliver in collaboration with DHL and GLS
RETURNS
When you shop at If Walls Could Talk, you have 30 days to return your order. If you regret purchasing your order and wish to return it, write us an e-mail at hi@ifwallscouldtalk.shop
When returning an item purchased on If Walls Could Talk to either our storage, you should make sure that the item is:
1) carefully put in the original packaging and
2) wrapped in a protective wrapping
An address label must NOT be put directly on the item or original packaging.
It is your duty to return the item in the same condition and amount as it was received. This also applies to the specific packaging and information tags that may be on the item. You pay for the costs connected to the return yourself.
We recommend that you insure your package, as you are responsible for the package/item until we receive it.
Unfortunately, we do not receive C.O.D.-packages or deliveries by DAO, as we may risk the package arriving outside of our office hours, leading to the packages being delivered without a receipt. Additionally, we do not pick up packages at parcel shops.
NOTICE OF LACK OF CONFORMITY //
Within two years of the purchase, the buyer has the right to notice a lack of conformity according to the Danish Sale of Goods Act. The privilege applies to errors regarding materials and/or manufacturing.
The right does not apply to flaws or damages made by handling the items/service wrong.
If Walls Could Talk covers costs connected to the return within a reasonable amount.
Please contact us before returning an order, as returned items are not always to be returned directly to us. We do not receive C.O.D.-packages.
REFUNDS
If an agreement of a refund has been made, please send us your bank information to hi@ifwallscouldtalk.shop to transfer the amount agreed upon to you.
RIGHT TO CANCEL
You have 14 days to cancel your order from If Walls Could Talk starting from the day you receive your order.
The customer pays costs connected to the return.
Canceling an order needs to be reported to If Walls Could Talk at the latest 14 days after purchasing. The order has to be returned to either our storage or the designer at the latest 14 days after the day of the purchase.
The request for canceling an order must be made by e-mail to hi@ifwallscouldtalk.shop. In the e-mail, you must clearly state that you wish to make use of your right to cancel.
The condition of the item when you return it:
You are only liable for potential damages to the item due to other types of handling the item than what is necessary to determine the nature of the item, characteristics of the item, and/or the way the item works. In other words – you can try on the item in the same way as you would do in a physical store.
Suppose the item has been handled in other ways than described above. In that case, we consider the item to be used, which means that if you regret the purchase, you can only regain a part of or nothing of the amount you paid for the item, depending on the item’s commercial value.
To regain the entire amount you paid for the item, you must handle it as you would in a physical store. You can test the item but not put it into actual use.
Complaint options – overview and links:
If you want to make a complaint about a product purchased at our online shop, a complaint can be sent to:
Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer living in another EU-country, you can file your complaint on European Commission’s online complaint platform.
You can find the platform here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must include our e-mail address: hi@ifwallscouldtalk.shop