Widerrufsrecht
When you shop at If Walls Could Talk, you have 30 days to return your order. If you regret purchasing your order and wish to return it, write us an e-mail at hi@ifwallscouldtalk.shop
When returning an item purchased on If Walls Could Talk to either our storage, you should make sure that the item is:
1) Carefully put in the original packaging and
2) Wrapped in a protective wrapping
An address label must NOT be put directly on the item or original packaging.
It is your duty to return the item in the same condition and amount as it was received. This also applies to the specific packaging and information tags that may be on the item. You pay for the costs connected to the return yourself.
We recommend that you insure your package, as you are responsible for the package/item until we receive it.
Unfortunately, we do not receive C.O.D.-packages or deliveries by DAO, as we may risk the package arriving outside of our office hours, leading to the packages being delivered without a receipt. Additionally, we do not pick up packages at parcel shops.
Refund time
After we have received your return package, it will take 1-3 business days before we refund the amount to the payment method you have used.
Processing time can be affected by the card issuer and sometimes takes up to 10 business days.
Notice of lack of conformity
Within two years of the purchase, the buyer has the right to notice a lack of conformity according to the Danish Sale of Goods Act. The privilege applies to errors regarding materials and/or manufacturing.
The right does not apply to flaws or damages made by handling the items/service wrong.
If Walls Could Talk covers costs connected to the return within a reasonable amount.
Please contact us before returning an order, as returned items are not always to be returned directly to us. We do not receive C.O.D.-packages.
Complaint options – overview and links:
If you want to make a complaint about a product purchased at our online shop, a complaint can be sent to:
Konkurrence- og Forbrugerstyrelsens Center for Klageløsning
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer living in another EU-country, you can file your complaint on European Commission’s online complaint platform.
You can find the platform here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must include our e-mail address: hi@ifwallscouldtalk.shop